Privacy Policy

This Privacy Policy explains how PakTailors.pk ("we", "us", "our") collects, uses, discloses, and safeguards information when you use our website and services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We collect the following categories of information:

• Account information: name, email address, phone number, and password when a tailor registers a business account.
• Business/profile information: business name, address, city, category, services, prices, photos, videos, and working hours submitted by tailors for their public listing.
• Booking information: name and phone number submitted by customers when requesting an appointment, and any notes provided.
• Reviews: name, rating, and review text submitted by customers about a tailor.
• Usage data: pages visited, search queries (city/category/filters), device and browser type, and IP address, collected automatically via cookies and similar technologies.
• Communications: messages sent through contact forms, or email correspondence with our support team.

2. How we use information

• To operate, maintain, and improve the Service, including tailor discovery, booking requests, and review moderation.
• To verify bookings and reviews and to detect fraudulent or abusive activity.
• To communicate with you about your account, bookings, or customer support requests.
• To send occasional newsletters or product updates, where you have subscribed — you can unsubscribe at any time.
• To analyze usage trends and improve site performance, using tools such as Google Analytics.
• To comply with legal obligations and enforce our Terms & Conditions.

3. Cookies and third-party technologies

We use cookies and similar technologies (such as local storage) to keep you signed in, remember your preferences, and understand how the Service is used. Some cookies are set by third-party services we use, including Google Analytics for site analytics. Google and other third parties may use cookies to serve ads based on your prior visits to this or other websites. You can learn more about how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites, and you can manage your ad preferences at adssettings.google.com. See our Cookie Policy for details on the specific cookies we use and how to control them through your browser settings.

4. How we share information

We do not sell your personal information. We may share information:

• Between customers and tailors as necessary to facilitate a booking request (e.g. your name and phone number are shared with the tailor you contact).
• With service providers who help us operate the Service (e.g. hosting providers), under obligations to protect your data.
• With analytics and advertising partners (such as Google), in accordance with Section 3 above.
• If required by law, legal process, or to protect the rights, property, or safety of PakTailors.pk, our users, or the public.

5. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time (see Section 7).

6. Data security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your rights

You may request to access, correct, or delete the personal information we hold about you, or withdraw consent to marketing communications, by contacting us using the details below. We will respond within a reasonable timeframe.

8. Children's privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date on this page. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

10. Contact us

If you have questions about this Privacy Policy or how your data is handled, please contact us using the email address listed in the footer of this site.