Return & Refund Policy

This policy explains how returns, cancellations, and refunds are handled on PakTailors.pk. It covers two distinct relationships: (1) tailoring services arranged between a customer and a tailor, and (2) subscription plan payments made by a tailor to PakTailors.pk.

1. Tailoring services (between customer and tailor)

PakTailors.pk is a discovery and booking-request platform — we are not a party to, and do not process payment for, the tailoring service itself. Any agreement about alterations, remakes, returns, or refunds for stitching, alteration, or embroidery work is between you and the tailor you booked with. We recommend customers:

• Discuss and agree on pricing, timeline, and revision policy with the tailor before work begins.
• Keep records of any advance payments, measurements, and order details shared directly with the tailor.
• Use the Report option on a tailor's review section, or contact us, if you believe a tailor has acted fraudulently — we take these reports seriously as part of keeping the marketplace trustworthy, though resolving the underlying service dispute remains between you and the tailor.

2. Subscription plan payments (tailor to PakTailors.pk)

When a tailor upgrades to a paid plan or purchases a featured/sponsored listing slot, the following applies:

• Payment methods currently shown (e.g. bank transfer, Easypaisa, JazzCash) are manual/offline methods — no automatic payment gateway is connected at this time, so charges are not processed automatically and refunds, where applicable, are handled manually by our team.
• If a plan upgrade or featured slot purchase was made in error, or a technical issue prevented the paid feature from being delivered, contact us within 7 days of payment for a review and, where warranted, a full or partial refund.
• Refunds are not provided for the portion of a billing period already used, except where required by law or where we determine the Service was materially not delivered as described.
• Approved refunds are returned via the same payment method used, where possible, within a reasonable processing time.

3. How to request a refund

To request a refund or raise a payment dispute, contact us using the email address listed in the footer, including your account details and a description of the issue. We aim to respond within a few business days.

4. Changes to this policy

We may update this policy from time to time; the "Last updated" date on this page reflects the most recent revision.